In the tourism industry, 5 star resort standards are considered an important benchmark reflecting the quality and prestige of an accommodation facility. If you’re looking to understand the criteria a resort must meet to achieve this standard, the following article from Hoi An Royal Beachfront Villas will answer your questions.
What are the 5 star resort standards in Viet Nam?
5 star resort standards in Vietnam refer to a strict set of criteria regarding location, architecture, scale, amenities, services, staffing, security, and hygiene. These criteria ensure that resorts meet the highest quality level as regulated by the national standard TCVN 4391:2015.
This standard aims to provide a luxurious accommodation experience, with modern conveniences and professional service, typically applied to large-scale resorts catering to high-end and international guests.
Current 5 star resort standards in Viet Nam
Basic Standards (Location, Scale, Landscaping)
A 5-star resort must be in a convenient, easily accessible location—usually in a city center, near major tourist sites, or in areas with developed transportation networks. The surroundings must be clean, open, and secure. Additionally, the resort must not be built within 100 meters of schools or hospitals, nor in zones designated for national defense or special security.
In terms of scale, a resort must have at least 100 guest rooms to accommodate large volumes of guests and ensure efficient operation. The total construction area must be 5,000 m² or more, with at least 2,500 m² dedicated to tourism services such as restaurants, spas, recreation areas, and conference rooms.
The architectural space should impress at first sight: harmonious with the surrounding landscape, luxurious in design, and fully equipped. The resort must have a convenient entrance, a covered drop-off area, and a logically planned service space. Walkways and entry points must meet accessibility standards for people with disabilities and ensure privacy between guests and staff.
Architectural and design standards
According to TCVN 4391:2015, a 5-star resort design must not only focus on external luxury but also align with business purposes and operational convenience—for both guests and staff. Specifically:
- The overall architecture must be cohesive, from interior to exterior, reflecting a distinctive and premium style.
- The resort’s facade, pavement, and landscape features must be well-maintained, creating a professional first impression.
- Functional areas such as restaurants, meeting rooms, and sports zones must be arranged logically and allow easy access.
- Guest rooms must be soundproofed to ensure privacy and tranquility.
- resort entrances must be wheelchair-accessible, with clear signage and safety features for persons with disabilities.
- There must be separate entryways for guests and staff, ensuring a more professional and secure operation.
Bedroom standards
The bedroom is where guests rest and enjoy comfort, so in 5-star resorts, it must meet high standards in terms of space, amenities, and design.
The minimum room size is specified as follows:
| Room Type | Minimum Area |
| Single Room (1 single bed) | 24 m² |
| Room with 1 double bed or 2 single beds | 32 m² |
| Special Room | 56 m² |
| Premium Special Room (Luxury Suite) | 100 m² or more |
Inside each room, furnishings and amenities must meet high-end standards: large, high-quality beds; clean linens and pillows; spacious work desks, seating, and wardrobes. Essential features include air conditioning, adjustable lighting, flat-screen TV with digital channels, safe, minibar, telephone, and high-speed Wi-Fi.
The bathroom must also be equivalently comfortable, equipped with both a bathtub and a separate shower, good ventilation, and a stable hot-and-cold water system. Personal items such as shampoo, towels, bathrobes, and slippers must be of high quality and fully provided.
In addition, the room must offer good soundproofing, have a fire alarm system, and comply with fire safety standards. The interior design should reflect luxury, harmony, and create a relaxing ambiance for guests.
Service standards
Service is a key element defining the class of Hoi An 5 star resorts, requiring high levels of professionalism, variety, and attentiveness in every guest experience.
Reception must operate 24/7, with staff capable of communicating in at least two foreign languages. All procedures—from check-in/check-out to inquiries, currency exchange, tour booking, or taxi service—must be handled promptly and flexibly.
Housekeeping must maintain daily cleanliness, changing linens and towels upon request or at least once per day. Rooms should also include a complimentary tea and coffee set, magazines or e-newspapers, and especially a fruit plate or a signature resort item upon guest arrival. Environmental protection signage must be appropriately placed.
Food service requires the resort to have at least one restaurant offering a diverse, high-quality menu—either buffet or à la carte. Guests must be served breakfast and have the option for in-room dining at any time.
Additional facilities such as a swimming pool, gym, spa, conference center, parking, and airport shuttle service are essential bonuses. Laundry services, vehicle rental, and tour support should be readily available, supported by a friendly, well-trained team fluent in foreign languages and committed to guest and property safety.
These standards are commonly found at a well-established Hoi An beach resort, where the balance between luxury, local charm ensures an unforgettable stay.
Staffing standards
Personnel at 5-star resorts must meet high standards in qualifications, skills, and attitude to ensure top-tier service quality:
- Professional knowledge and skills: Staff—especially front desk, service, and management—must be professionally trained in hospitality and tourism or hold appropriate certifications.
- Work experience: Priority is given to those with experience in luxury resort environments and strong problem-solving skills.
- Appearance and demeanor: Front desk and guest-facing staff must be well-groomed, polite, friendly, and professional in manner.
- Foreign language proficiency: Staff interacting with international guests must speak at least one common foreign language (usually English) fluently.
- Soft skills and professional conduct: Staff must be proficient in communication, problem-solving, and customer culture, and be able to use basic IT tools for work.
- Uniform and work attitude: Employees must wear proper uniforms with visible name tags, maintain enthusiasm, respect guests, take responsibility, and follow resort rules.
- Organizational structure: A 5-star resort must have a professional HR structure, divided into functional departments such as front desk, housekeeping, restaurant, engineering, and security—each led by a department director to ensure smooth operations.
Authority granting 5-Star certification
In Vietnam, the competent authority to grant 5-star resort certification is the Vietnam National Administration of Tourism, under the Ministry of Culture, Sports, and Tourism. This agency is responsible for inspecting, verifying, and accrediting accommodation establishments that meet 4-star and 5-star standards, based on the Tourism Law 2017 and national standard TCVN 4391:2015.
The certification process involves two steps: submitting documents and on-site assessment. Required documents include:
- Application for star rating certification
- Self-assessment based on national standard criteria
- Staff list and relevant legal documents
After receiving the application, the Vietnam National Administration of Tourism organizes an inspection team to conduct an on-site evaluation. If requirements are met, the resort is issued an official certificate and listed publicly in the national accommodation management system.
This certification not only serves as proof of service quality but is also a critical factor in enhancing the resort’s reputation and attracting both domestic and international guests.
5-star resort suggestions in Hoi An
If you are looking for a 5-star resort in Hoi An that perfectly combines luxury resort space and ideal beachfront location, Wyndham Hoi An Royal Beachfront Resort & Villas is the choice worth considering. Located along An Bang beach, the resort offers the ultimate relaxation experience with a system of separate villas and international standard services, in which the highlight is Hoi An Royal Beachfront Villas – where the quintessence of architecture and modern resort style is crystallized.
🌿 One-Bedroom Garden View Pool Villa
View: Garden | Area: 55m² | Room: 1 Twin Bedroom
Nestled in the middle of a lush green garden, the 1-bedroom garden view villa offers a peaceful, private resort space with a private swimming pool. The sophisticated design with luxurious marble bathroom, deep bathtub and rain shower bring a feeling of absolute relaxation. A luxurious double bed and a peaceful natural setting are the perfect combination for a perfect vacation.
Suitable for: Couples, travelers who need a quiet private space.
- Garden view
- 1 Twin Bedroom
- 50m2
Set amidst lush gardens with a private pool view, the One-Bedroom Garden View Villa is a spacious 55m² sanctuary designed for ultimate relaxation. Experience the charm of a villa VIP garden and pool Hoi An, where you can unwind in the elegant marble bathroom, complete with a deep soaking tub and refreshing rain shower. Plush twin beds invite restful slumber, while the tranquil setting sets the stage for a rejuvenating escape. Wake up refreshed, embrace the serenity, and make every moment of your stay truly unforgettable.
🌊 Three-Bedroom Beachfront Pool Villa
View: Sea | Area: 350m² | Rooms: 2 Twin + 1 King Bedroom
Experience the pinnacle of luxury at a 3-bedroom beachfront villa – where every morning you wake up to the sunrise on the ocean, watching the magical beauty of Cham Island from your bedroom. The villa has a luxurious living room, large balcony, private garden and a beautiful sea-view swimming pool.
Suitable for: Groups, families, those who need a spacious space.
At Hoi An Royal Beachfront Villas, the resort experience is not only about classy amenities but also enhanced by a team of professional staff, dedicated service and a space imbued with Hoi An. The 5-star resort standard is not just a title, but a commitment to bring quality beyond expectations – from every detail of the room to the satisfaction in every moment of stay.
If you have the opportunity to visit Hoi An, do not miss the opportunity to stay at Hoi An Royal Beachfront Villas – the standard of relaxation and class on the Central coast.
We hope the information shared by Hoi An Royal Beachfront Villas on 5-star resort standards helps you better identify top-tier accommodations among the many options available today. You can use the criteria outlined in this article to choose the most suitable place for your upcoming vacation.
