Hoi An Royal Beachfront Villas is committed to protecting the privacy of customers and website visitors. This policy describes how we collect, use, store, and protect your personal information.

Information We Collect

We may collect the following types of information:

• Personal Information: Full name, address, phone number, email address, payment information, passport/ID details, date of birth, gender, nationality.
• Booking Information: Booking details, stay history, special requests.
• Website Usage Information: IP address, browser type, operating system, pages visited, access time.
• Marketing Information: Marketing preferences, interaction with advertising campaigns.
• Other Information: Information you provide when contacting us, participating in surveys, or promotional programs.

How We Collect Information

We collect your information in various ways, including:

• Directly from you: such as when you make a booking, subscribe to newsletters, contact us, or provide information on the website.
• Automatically: When you visit our website, we may use cookies and similar technologies to collect information about your website usage.
• From other sources: We may receive information about you from partners, travel agents, or online booking platforms.

Purpose of Using Information

We use your information for the following purposes:

• Service Provision: To process bookings, provide service information, and support customers.
• Service Improvement: To analyze data to improve the website, services, and customer experience.
• Marketing: To send information about promotions and special offers (if you consent).
• Legal Compliance: To fulfill legal obligations and resolve disputes.

Information Sharing

We may share your information with:

• Partners: Companies providing services related to booking, payment, or marketing.
• Authorities: When legally required by competent state agencies.
• Other parties: In cases of merger, acquisition, or sale of assets.

Information Security

We apply appropriate security measures to protect your personal information from unauthorized access, use, disclosure, or alteration.

Your Rights

You have the following rights regarding your personal information:

• Access: Request to view your personal information we hold.
• Correction: Request to correct inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (in certain cases).
• Restriction of Processing: Request to restrict how we use your information.
• Objection: Object to our use of your information for marketing purposes.
• Withdrawal of Consent: Withdraw your consent for us to use your information (if previously given).

Cookies

We use cookies to collect information about your website usage. You can manage cookie settings in your browser.

Links to Other Websites

Our website may contain links to other websites. We are not responsible for the content or privacy policies of those websites.

Changes to Privacy Policy

We may update this privacy policy over time. We will notify you of any significant changes.

Liên hệ

If you have any questions about this privacy policy, please contact us at:
Website: https://royalhoianvillas.com/
Phone: +84 (0) 235 3939 779
Email: info@wyndhamroyalhoian.com